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Frequently Asked Questions (FAQ) about Houghton Mifflin Harcourt eReference


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General

When a definition is read aloud, a word is pronounced differently from the written or spoken pronunciation listed in the dictionary. Which is correct?

Windows version

I have Windows XP. When I launch the installer, nothing happens, or the files decompress but nothing happens after that.
I am connected to the Internet but still get a message saying I must connect to hear sounds or view images.
I had trouble downloading the software or paying for the software with a credit card.

Macintosh OS X version

I cannot print entries.
I cannot copy an entry into another application.
I had trouble downloading the software or paying for the software with a credit card.


General

Q: When a definition is read aloud, a word is pronounced differently from the written or spoken pronunciation listed in the dictionary. Which is correct?

A: The definitions are synthesized speech, and the spoken pronunciations are a real speaker. Given the immense quantity of words in the Dictionary, we cannot guarantee that all words are pronounced accurately by the synthesized text-to-speech technology. The Dictionary's written and audio pronunciations should be your authority.


Windows version

Q: I have Windows XP. When I launch the installer, nothing happens, or the files decompress but nothing happens after that.

A: Start up Windows in Safe Mode. To start in Safe Mode, shut down and restart the computer and begin hitting F8 repeatedly. When presented with a list of choices, choose the first item. Log in as usual, and launch the installer again.

Q: I am connected to the Internet but still get a message saying I must connect to hear sounds or view images.

A: Please download the update.

Q: I have Office 2003 and get an error message when I open an Office application.

A: Please download the update.

Q: I had trouble downloading the software or paying for the software with a credit card.

A: Please contact eSellerate by email at support@eSellerate.net.


Macintosh OS X version

Q: I had trouble downloading the software or paying for the software with a credit card.

A: Please contact eSellerate by email at support@eSellerate.net.

 

 

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