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Customer Service is available by telephone and email, 9a.m. to 5p.m. Eastern Time, Mon-Fri. 617-351-3836 · eref@hmco.com

UPDATE AVAILABLE

If you are using a version of eReference purchased before July 2, 2004, please download this update. This update includes the following:

• Updated dictionary entries
• Audio definitions—hear the entire definition read aloud with text-to-speech technology
• Proxy server fix (Windows)
• Office 2003 fix (Windows)
• Netscape 7.1 fix (Windows)
• Copying functionality (Mac OS X)
• Printing functionality (Mac OS X)
• Ability to handle new add-on titles

Click here to download Windows update (new 9.13.06)
Click here to download Macintosh update (new 9.13.06)

General

When a definition is read aloud, a word is pronounced differently from the written or spoken pronunciation listed in the dictionary. Which is correct?

Windows version

I have Windows XP. When I launch the installer, nothing happens, or the files decompress but nothing happens after that.
I am connected to the Internet but still get a message saying I must connect to hear sounds or view images.
I had trouble downloading the software or paying for the software with a credit card.

Macintosh OS X version

I cannot print entries.
I cannot copy an entry into another application.
I had trouble downloading the software or paying for the software with a credit card.

General

Q: When a definition is read aloud, a word is pronounced differently from the written or spoken pronunciation listed in the dictionary. Which is correct?

A: The definitions are synthesized speech, and the spoken pronunciations are a real speaker. Given the immense quantity of words in the Dictionary, we cannot guarantee that all words are pronounced accurately by the synthesized text-to-speech technology. The Dictionary's written and audio pronunciations should be your authority.

Windows version

Q: I have Windows XP. When I launch the installer, nothing happens, or the files decompress but nothing happens after that.

A: Start up Windows in Safe Mode. To start in Safe Mode, shut down and restart the computer and begin hitting F8 repeatedly. When presented with a list of choices, choose the first item. Log in as usual, and launch the installer again.

Q: I am connected to the Internet but still get a message saying I must connect to hear sounds or view images.

A: Please download the update.

Q: I have Office 2003 and get an error message when I open an Office application.

A: Please download the update.

Q: I had trouble downloading the software or paying for the software with a credit card.

A: Please contact eSellerate by email at support@eSellerate.net.

Macintosh OS X version

Q: I cannot print entries.

A: If you purchased eReference before June 21, 2004, please download the update. You will then be able to print.

Q: I cannot copy an entry into another application.

A: If you purchased eReference before June 21, 2004, please download the update. You will then be able to print.

Q: I had trouble downloading the software or paying for the software with a credit card.

A: Please contact eSellerate by email at support@eSellerate.net.